PKVIP Privacy Policy — Our commitment to protecting your information

Certain information is collected to register you and operate services at pkvip. This falls into two categories — information you provide directly, and information collected automatically while you use the platform.

Information you provide:

• At registration: full name, date of birth, mobile number, and email address.
• During KYC verification: National ID or Birth Registration number and a copy.
• At the time of payment: mobile banking number (bKash, Nagad, Rocket).
• When contacting support: your message and a description of the issue.

Automatically collected information:

• Device Information: operating system, browser type, screen resolution.
• Connection Information: IP address, type of internet connection.
• Usage patterns: which games you played, when you logged in, and session duration.
• Transaction History: records of deposits, withdrawals, and betting activity.

Pkvip uses collected data solely for defined purposes — never for anything unnecessary. The primary uses are outlined below:

Pkvip never uses your data for third-party advertising. If you do not wish to receive promotional emails or messages from pkvip itself, you can opt out at any time.

Pkvip never sells, rents, or shares your personal information with third parties for commercial purposes. However, limited data sharing may occur in specific circumstances:

• Payment processor: Necessary information is shared with mobile banking providers such as bKash, Nagad, and Rocket to process transactions.
• Game Providers: Session data may be shared with providers such as Evolution and Pragmatic Play for game operation purposes.
• Legal Obligations: Information may be disclosed in response to a court order or a lawful request from law enforcement authorities.
• Fraud Investigation: Limited data may be shared with regulatory authorities in connection with money laundering or fraud investigations.

Information is not shared for any reason beyond those stated above. Any third party that receives data is bound to uphold pkvip's privacy standards.

Pkvip uses cookies and similar technologies to enhance the experience on its website and app. Cookies are small data files stored on your device.

Pkvip uses three types of cookies:

• Essential cookies: Used to maintain login sessions, verify security, and remember language preferences. The website cannot function properly without these.
• Performance Cookies: Used to understand which pages get the most traffic and how long they take to load. This data is not personally identifiable.
• Functionality Cookies: Remembers your game preferences, display settings, and customizations.

Pkvip follows the highest industry standards for data protection. Our security operates across multiple layers:

• At the time of transfer: All data is transmitted using 256-bit SSL encryption over the TLS 1.3 protocol. Look for the padlock icon in your browser to confirm.
• Retention period: All sensitive data stored on our servers is separately encrypted. Passwords are never stored in plain text — only in hashed form.
• Access Control: Only authorized staff can access user data, and only when necessary. Every access is logged.
• Monitoring: An automated system runs 24/7 to detect suspicious activity.
• Regular Audits: Independent third-party security experts conduct regular audits of pkvip's systems.

That said, no platform can guarantee 100% security on the internet. It is important to take precautions on your end as well — use a strong password and always log out when using someone else's device.

Pkvip believes you should have full control over your own data. To that end, we uphold the following rights:

To exercise any of these rights, email support@pkvip.cash. We typically respond within 3 business days. Some requests may not be fully actionable due to legal or technical constraints — in such cases, we will explain why.

All payments on pkvip are processed through mobile banking — bKash, Nagad, or Rocket. These services handle your financial information through their own secure gateways, not directly through pkvip servers. This means your PIN or mobile banking password is never visible to pkvip.

• Pkvip only knows whether a transaction was completed and the amount — never your PIN or password.
• Transaction records are visible in your account history and may be used in the event of a financial dispute.
• Additional verification for large withdrawals is carried out strictly for your financial security.

Pkvip is strictly an 18+ platform. No one under the age of 18 is permitted to use pkvip, and their personal information is never knowingly collected.

If we become aware that a minor has registered on pkvip, the account will be suspended immediately and all associated data will be deleted.

If a parent suspects their child is using pkvip, please contact support@pkvip.cash immediately. We will take prompt action.

Pkvip does not retain your information longer than necessary. However, certain data must be kept for a defined period for specific reasons:

• Account Information: Retained for as long as your account is active. If the account is closed, personalized data is deleted within 30 days.
• Financial Transaction Records: Typically retained for up to 5 years due to legal obligations.
• KYC Documents: May be retained for up to 3 years after account closure for legal purposes.
• Support contact: Generally deleted 1 year after the issue is resolved.
• Usage Logs: Retained for up to 90 days for security investigation purposes.

Once the retention period expires, data is permanently deleted using secure methods to ensure it cannot be recovered.

Pkvip may update this Privacy Policy as needed. If significant changes are made, you will be notified via your registered email or an in-app notification. The date of the latest update will always appear at the top of this page.

For any questions, concerns, or requests regarding this policy, please get in touch with us:

• Email: support@pkvip.cash
• Live chat: click the chat icon on the website or app
• Hours: 7 days a week, 24 hours a day